Click on the tabs below to view helpful tips for your appliance. If you need further assistance, please contact Thermador Customer Support: 1-800-735-4328.

Error Codes

Please contact Thermador Customer Support at 1-800-735-4328 if your error code is not listed below as it may require technician assistance.

dE and cooking zones do not heat up

The demo mode has been activated.

1. Disconnect the appliance from the power supply for 30 seconds by switching off the circuit breaker or fuse in the electrical panel.
2. Touch any control on the appliance within the next 3 minutes.

E7010

The cooktop is unable to connect to your home network (Wi-Fi) or to the hood.

1. Switch the appliance off and on again.

  • If the fault/error was a one-off occurrence, the message will disappear.
  • If the message appears again, call Thermador Customer Support at 1-800-735-4328 and specify the exact error code when calling.

E8204

The battery of the wireless cooking sensor is almost drained.

Replace the 3V CR2032 battery. Review your manual to learn how to replace the battery. Click here to find your owner's manual.

E8205

The connection to the cooking sensor has been lost.

Deactivate the cooking sensor function and activate it again.

E8206

The wireless cooking sensor is faulty.

Call Thermador Customer Support at 1-800-735-4328 for assistance.

E9000 or E9010

The supply voltage is incorrect. It is outside the normal operating range.

Contact your electrical utility provider or contact Thermador Customer Support at 1-800-735-4328 for assistance.

E9011

The appliance is not connected properly.

1. Disconnect the appliance from the power supply.
2. Make sure the appliance has been connected as shown in the circuit diagram.

F1 or F6

The cooking zone has overheated. It has switched off to protect the work surface.

1. Wait until the electronics have cooled down sufficiently.
2. Switch the cooking zone back on and you can continue to cook.

F2 or E7015

The electronics have overheated. The corresponding cooking zone has been switched off.

1. Wait until the electronics have cooled down sufficiently.
2. Touch any control element on the appliance.
3. When the error message disappears and the electronics have cooled down sufficiently, you can continue to cook.

F4 or E7015

The electronics have overheated. All cooking zones have switched off.

1. Wait until the electronics have cooled down sufficiently.
2. Touch any control element on the appliance.
3. When the error message disappears and the electronics have cooled down sufficiently, you can continue to cook.

F5 and the power level flashes alternately with a signal tone

There is hot cookware near the control panel. The electronics are at risk of overheating.

Remove the cookware from the control panel and you can continue to cook.

F5 and a signal tone

There is hot cookware near the control panel. The cooking zone has switched off to protect the electronics.

1. Remove the cookware from the control panel.
2. Wait a few seconds.
3. Touch any control element on the appliance.
4. When the error message disappears and the electronics have cooled down sufficiently, you can continue to cook.

F8 + H/h and cooking zones not heating

The cooking zone has been operating continuously for an extended period of time without interaction. The automatic time limitation has been triggered.

1. Simply touch any control element on the cooktop.
2. You can set the cooking zone and continue to cook.

U400

The supply voltage is incorrect. It is outside the normal operating range.

Contact your electrical utility provider or contact Thermador Customer Support at 1-800-735-4328 for assistance.

Don't see your error code? Contact Customer Service.

Please contact Thermador Customer Support at 1-800-735-4328 if your error code is not listed below as it may require technician assistance.